Policies

Return & Billing Policies For all Casual Furniture Solutions Products and Services

General Statement of Liability
While we provide information for do-it-yourself patio furniture repair, installation of slings and vinyl strapping are not without risk. Injury may occur during an installation or furniture may be damaged in the process. We are NOT liable for damages that may be sustained to persons or property during an installation. For this reason we recommend professional installation as the best option when at all possible. While care has been taken in the preparation of information on a case-by-case basis, we cannot guarantee its accuracy. Anyone accessing this information does so at their own risk. It will be assumed that access indemnifies CFS and its subsidiaries from any and all injury or damage arising from such use.

Sling/Vinyl Processing Policy
Plastic components- CFS and its subsidiaries (including 3rd party participants) assume no responsibility for the condition of the plastic components delivered by the client, or any condition thereof during processing (ex. brittle, damaged/worn, or lost components). In some cases, parts are no longer produced and cannot be duplicated. Therefore, we cannot guarantee the return condition of components when providing services to existing frames; clients will be notified and quoted pricing will be adjusted accordingly.
Broken bolts/hardware- Quoted prices cover standard processing unless otherwise noted. In the event additional processing is required (ex. Replacement hardware, welding, or structurally missing components) due to an unforeseen condition, the client will be notified and quoted pricing will be adjusted accordingly.

Painting Process Policy
CFS does not provide “touch-up” paint operations.

Quotations CFS quoted prices are subject to change without notice. Prices cannot be confirmed until the actual parts have been delivered to CFS.

Hidden Conditions & Substrate- Quoted prices cover standard processing unless otherwise noted. In the event additional processing is required (ex. Sanding, multiple washing, re-coating etc.) due to an unforeseen condition, the client will be notified and quoted pricing will be adjusted accordingly.

Substrate – CFS and its subsidiaries (including 3rd party participants) assume no responsibility for the condition of the material delivered by the client, or any condition uncovered during processing (ex. Holes, excessive rust, pits, cracks, blemishes, broken joints, etc.). All parts must be free from dirt and grease. Some cast material may experience outgassing. While we try to minimize this effect, we cannot be held responsible for this condition.

Terms – Payment is due upon completion of the order unless approved credit has been established. If the buyer fails to make any payments in accordance with the stated terms, CFS reserves the right to hold client product until the terms are met or other arrangements are made. Interest will accrue on the buyer’s outstanding account balance from the date of invoice at the rate of 1% per month (12% per annum) until the outstanding balance is paid in full. Buyer agrees to pay all costs of collection, including attorney’s fees, for all delinquent accounts.

Assembly/Disassembly – CFS is not responsible for any disassembly of parts prior to coating or assembly of parts after coating. If the project requires this activity, CFS has the right to adjust pricing and is not responsible for the damage of components upon disassembly/assembly. The buyer is responsible for having the product prepared for coating.

Heat – All parts submitted for powder coating must be capable of withstanding temperatures of 450 degrees Fahrenheit unless otherwise stated. Stripping of parts requires temperatures in excess of 800 degrees Fahrenheit. Parts submitted for stripping must be capable of withstanding a temperature of 800 degrees Fahrenheit for up to four hours. Such temperatures may result in distortion of the parts, cracking, broken joints, melting, etc. CFS does not and cannot assume responsibility for the determination of the physical properties of your parts prior to processing.

Cancellation/Payment – CFS expects payment on services rendered, raw materials purchased, and any other actual expenses incurred on behalf of the buyer in the event an order is cancelled or even if the product is rendered unusable.

Liability – CFS assumes no responsibility and/or liability for any damage suffered by customer’s product as a result of service provided by CFS. Under no circumstances shall CFS be responsible for any damages in excess of the amount of the purchase order and shall not be responsible in any instance for incidental, consequential, or punitive damages suffered or alleged to be suffered by the customer.

Insurance – Client’s material shall not be insured by CFS unless specifically stated in the quotation and made a part of the order at buyer’s expense. If no special agreement is made, CFS assumes no responsibility for destruction or partial loss due to fire or other casualty beyond CFS’s specific and reasonable control.

Warranty – All claims made will be reviewed after full payment is received and will be limited to the amount of coating costs only. CFS makes no warranty either expressed or implied, regarding the suitability, usability, durability, and/or ultimate customer satisfaction with regard to the product.

Indemnification – The customer shall indemnify and hold harmless CFS, its officers, agents and employees from and against any and all claims, damages, losses, expenses, including attorney’s fees which arise out of or result from the goods and service provided by CFS. This indemnification provision applies to any claim for property damage and/or bodily injury, and protects CFS regardless of whether or not the damage was caused, in whole or in part, by CFS. Customer further agrees to pay all court costs and attorney’s fees incurred by CFS in enforcing this indemnification agreement.

Applicable Law & Agents Representation – CFS shall be held harmless of statements, either expressed or implied, or representations made by employees or agents. Customer agrees that any and all agreements, contracts, disputes, and/or lawsuits between customer and CFS are governed by the laws of the State of Michigan. Furthermore, customer agrees that the Circuit Courts for Oakland County Michigan is the sole and proper location for any and all agreements, contracts, disputes and/or lawsuits.

Return & Billing Policies for all CFS products and services

Vinyl Products-
Precut strap return- Precut straps are not returnable or refundable due to incorrect size or color. Please measure carefully before entering your order. Vinyl colors may vary based on the batch or interpretation of your monitor.
Vinyl By-the-roll return policy- There is a 30% restocking fee for all returned rolls of vinyl strapping. Rolls must be unused and returned in good condition within 30 days of the original order for credit to apply. Customer is responsible for all shipping charges. We will credit your account for the cost of the vinyl less 30% after product is received and reviewed. SHIPPING CHARGES ARE NOT CREDITED. If you need to return an item, please contact the respective office number and we will provide you with an RMA (Return Material Authorization) and instructions.
Vinyl Strap Colors- Please select carefully before ordering. Vinyl colors may vary based on the interpretation of your computer monitor. CFS is not responsible for inaccurate color matching based on the colors shown.

Slings-

Sling size discrepancy- If you have a problem with the size of your sling, contact us immediately. We will make every effort to adjust the sling and make it the correct size. If CFS measured your slings in error, we will gladly make the adjustments at no charge. If the customer has made an error in measuring, we will gladly work with you to make the necessary adjustments. We want your slings to fit and our customers satisfied. Additional labor fees or material will be determined on a case-by-case basis.

Your replacement sling fabric has a lot of stretch. We will NOT make alterations to sling length if our final sling size is PLUS or MINUS ¼” in width or PLUS or MINUS ½” in length. You should be able to stretch your sling to make up the difference in the width or the length. If the sling is just a bit too wide, we can send you additional sling spline which will help tighten the sling on the frame. DO NOT return your slings without a SLING ALTERATION REQUEST number. PLEASE TRY TO INSTALL YOUR SLINGS BEFORE YOU CALL US!
Error measuring on the part of CFS- CFS will make adjustments at no charge to slings purchased from us if the error in question was made on our behalf. Request for adjustments must be made within 30 days from the date of invoice to be eligible for adjustments.
Error measuring on the part of the customer- For customer errors, fees ranging from $10 to $30 per sling will be assessed depending on the alteration. In some cases alterations may not be applicable; therefore a new sling may be required. All adjustments and alternations to slings must be made within 30 days from the date of invoice.

Sling Billing and Return Policy-
At CFS we strive for complete client satisfaction. If you are having trouble getting your slings to fit, please call us at the respective office number for assistance. We will work with you to ensure a correct measurement. However, slings are made to your specific measurements and color preferences and cannot be restocked or resold. For this reason customer slings are not returnable or refundable due to incorrect size, color or the inability to install. If your slings do not fit properly, please contact us immediately. Although you cannot return the slings, we will make every effort to adjust or correct the slings as need. Please measure carefully prior to placing the order.

Replacement Parts-
There will be a 30% restocking fee for all returned replacement parts. Customer is responsible for return shipping charges. We will credit your account for the cost of the parts less 30% after product is received and reviewed. SHIPPING CHARGES ARE NOT CREDITED. If you need to return an item, please contact the respective office number and we will provide you with an RMA (Return Material Authorization) and instructions.

New Furniture / Umbrellas

Custom orders are made upon order and are non-cancellable, non-returnable and non-refundable with the exception of manufacturer defects or damage. Customers will have 24 hours from placement of custom orders to cancel by calling 585-694-4343 to cancel the order and receiving a cancellation number.

  • Custom Order Products Include:
  • Furniture Cushions
  • Replacement Canopies
  • New Umbrellas
  • Fabric-by-the-Yard